Transition support

Transition support

Change Management

The quickest way to achieve your goal

With over 35 years of practical experience, we know every aspect of the information lifecycle, the challenges associated with it and the elements needed to make it a success. Editing and language services have given rise to globally established processes and standard products that are complemented by customer-specific, practical system solutions. By focusing on the overall process, we support you in developing a sustainable information strategy.

Benefits at a glance

  • Global practical solutions for the complete information chain
  • Flexible work processes for future-oriented work
  • A partner for system solutions, process automation and content-related services
  • Solutions that have been successfully implemented on a global scale with proven benefits
  • Tailor-made consulting services
  • Customer-specific, configurable standard workflows for all information processes (including user feedback)

"Know-how" as motivation

Users can get the most out of their tools when they know how to use them correctly. Training opportunities tailored to your target group and customer-specific support ensure that system launches are successful and promote acceptance from the very beginning.

Our training teams are active worldwide and have many years of experience with customer-specific assignments. Your staff will gain hands-on expertise that they can apply immediately to their work.

Benefits at a glance

  • Quick system implementation for fast productivity
  • Targeted learning through practice-based training
  • Continuous growth of user expertise
  • Worldwide training courses in many languages

User groups

  • Product-specific user groups for sharing experiences with users from other companies
  • Feedback from users for the product-specific development roadmap

Always at your side – whenever and however you need us

No matter which STAR product or solution you are using, you will always have a global team of specialists ready to help with maintenance and support issues. The STAR support organization provides first-, second- and third-level support.

Experienced support specialists at our various STAR branches assist end users in their markets and in their own language – first-level support. Second- and third-level support is centrally organized and available in German, English, French and Italian. Support queries are issued, processed and tracked using the STAR Service Desk ticket system (JIRA).

Benefits at a glance

  • Tailor-made SLAs
  • Global, practically-based on-site support for end users in their own language
  • Central management and monitoring of your support queries
  • Short reaction times and fast troubleshooting
  • Standardized support processes including escalation levels and an emergency plan
  • Guaranteed operational security using SaaS (Software as a Service) in combination with IaaS (Infrastructure as a Service)